Important Notice

These Terms and Conditions apply to users who are consumers for purposes of the Consumer Protection Act, 68 of 2008 (the “CPA”).

These Terms and Conditions contain provisions that appear in similar text and style to this clause and which –

1. may limit the risk or liability of pfaffsa or a third party; and/or
2. may create risk or liability for the user; and/or3
3. may compel the user to indemnify pfaffsa or a third party; and/or
4. serves as an acknowledgement, by the user, of a fact.

The purpose of this Privacy Policy is to set out how, why and when Lancaster Holdings t/a PFAFF SA (Pty) Ltd Pfaffsa.co.za (“Pfaffsa”) uses your Personal Information to comply with the Protection of Personal Information Act 4 of 2013 (“POPI”).

It is important that you read this Privacy Policy together with our other terms and conditions, privacy notices or policies we may provide from time to time when we collect or use your Personal Information.

Further, please pay special attention to the clauses in this Privacy Policy that appear in similar text and style which:

• may limit the risk or liability of pfaffsa or a third party.
• may create risk or liability for the user.
• may compel the user to indemnify pfaffsa or a third party.
• serves as an acknowledgement, by the user, of a fact.

We respect your privacy and take the protection of Personal Information very seriously. We strive to deliver excellent service every time you shop with us, and to do this, we need to use some of your Personal Information. This Privacy Policy describes how we handle the Personal Information we collect about you and/or receive from you. By using our Platforms, you agree to the processing of your Personal Information as set out in this Privacy Policy.

In this Privacy Policy, the terms –

• “Personal Information”, and “process/processing” bear the same meanings as set out in POPI.
•  “we”, “us” or “our” refers to Pfaffsa.
• “you” and “your” refers to every person that accesses or uses our Platforms also referred to as a user.
• “registered user(s)” refers to anyone registered on our Platforms and has provided us with a unique email address and password as well as other Personal Information in order-to-order services on our Platforms.

WHAT PERSONAL INFORMATION WE COLLECT AND PROCESS

Pfaffsa processes Personal Information in a manner that is reasonable, adequate, relevant, non-excessive and purpose-specific. For users to access and use our Platforms we collect and process some Personal Information. We must collect and process your Personal Information to render our services to you.

When you register to use our Platforms, we may collect the following Personal Information:

• name and surname
• email address
• physical address
• mobile phone number

You warrant that the information you have provided is accurate, current, true and correct and that does not impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.

Refunds and Exchanges

Once customers make a purchase, they will not be able to return that item for a replacement or refund.

ACCURACY OF INFORMATION

If the information on this site is inaccurate, incomplete or outdated, we do not take any responsibility. At any time, we reserve the right to change the content of this website, but we do not have any obligation to update the information on this website. It is your responsibility to monitor the changes to our site, you agree.

ERRORS AND INACCURACIES

There may be information on our site or in the Service that contains typographical errors and inaccuracies that may relate to product descriptions, pricing, promotions, offers, product shipping charges and availability. If any information in the service or in any related website is incorrect at any time without prior notice, including after you have submitted your order, we reserve the right to correct any errors and inaccuracies and to change or update information or cancel orders. Except as required by law, we shall not be obliged to update, amend or clarify information on the service or on any related website, including without limitation, price information. To show that all information in the service or on any associated website has been amended or changed, no specified update or refresh date shall be used for the Service or other relevant websites.

Warranty

2-year warranty only remains in place if machine is serviced every year on the date purchased. Please use an accredited Pfaff technician.

Your acceptance of these terms

By using this Site, you consent your terms of this policy. If you do not agree to this policy, please do not use our Site.

---